Customer Testimonials
Great Service.
Great experience! Efficient timely always!
A seamless experience from the moment I booked my appointment to the completion of the service on my vehicle. To the service department team, keep up the good work!
I had an issue with my fiat that I’ve never seen before. There is no longer a dealership near my home, and Van Nuys was the closest. I called to make an appointment and because I was from out of town, Alfa Romeo Maserati Fiat squeezed me in the following day. I was greeted immediately by a woman. The process went so quickly. I was treated with genuine kindness and was explained what was wrong with my car. Within an hour or so, my car was fixed. I was completely shocked and amazed. I’m a happy camper.
Professional and quick. No issues to report as I have had in the past. Overall good experience
I'm never disappointed in the service at this dealership they are very professional and considerate of customers time.
Great, service. Friendly and helpful people along the way. Will be back for next service.
Elizabeth , your Legendary Service was second to none. 2 days in a row Rained damaged Pot Holes Streets caused Flattened Tires… But you; got it done…tx !
Frank was terrific. Quick, professional and personable I could not believe how fast the service was. Thanks
I went in for service and they are great. The people are wonderful and thorough. However, my issue was with the shoddy condition of their bathrooms. It's disgusting. Oh and there's no soap dispenser in the men's restroom! The soap dispenser was broken and not even a bottle anywhere. Not even hand sanitizer. I purchased my car through them and it was a great experience. My only issue is the exposure to employees who may not be washing their hands at all throughout the day!
You guys always treat me well
Excellent service , very informative with services and with a timely manner. Elizabeth was a pleasure to work with.
Absolutely love coming here for all my maintenance appointments! Yohana is very helpful in the service department. I recommend working with her!
It was a very easy and hassle free experience from the negotiation to the delivery of my Stelvio. Their prices beat all the other Alfa Romeo dealers in Southern CA.
Thank you for an excellent service experience 🙏 the professional service team of Russel Westbrook Maserati was able to locate and fix an issue with my brake light that another dealer failed to fix . Can’t be more happy 🙏 they also replaced my front rotors and brake pads 🙏% 🙏
Liked service rep Hohana's attention to detail with the service I had there. Thanks...
Yohana and Scott are always extremely helpful and responsive. They work quickly and efficiently. Thank you!
Frank in the service department was great! He was very friendly, courteous and helpful. 5 stars
Very efficient accommodating was on time took care of us during the service call with a local Uber . Good easy experience
Great working with the manager and his staff. They really take care of the customers.
Quick service and thorough. My advisor was very helpful. I am happy with service received.
Professional, outstanding, exceptional. Always great presentation ,good service, caring team. Total satisfaction with every aspect.
Wont go anywhere else, even if i have to drive an hour there, its worth it.
Very nice attentive staff. Frank was great. Issue is the cost to handle my service was just outlandish.
Always a good experience.
Always friendly, helpful, efficient and very clear on what the problem is. Great service. Can highly recommend them.
Excellent service. Identified the problem efficiently and promptly. Communicated continuously with periodic updates. And the charges were reasonable.
Amazing service!
Yohanna is the best!
Nice and friendly working crew. Complete the job efficiently which required battery charging.
The workers are very professional I'm very satisfied with the service end I recommended it to my friends.
Elizabeth at service department was a pleasure to work with. She was very friendly and knowledgable. The customer service was top notch. Highly recommended
On time and excellent service
I love the Service Department here. It’s the only place I would trust to take care of my Fiat. Danny C. is super helpful, personable and has the customer’s best interest at heart. I highly recommend Russell Westbrook Alfa Romeo Maserati Fiat.
I had some experiences with the car dealerships but this one was surprisingly smooth. I know what I want and also Jeff who helped me make it happen. Very happy for my new ride!
All the employees are helpful, extremely nice and knowledgeable. They treated me like family
Great friendly service
Smooth transaction from start to finish!! 💯 thrilled as we Ghibli’d off the lot in our gorgeous Maserati;-) Andrew H. was everything you could want in a salesperson … and more;-) And Ross got the deal down with adorable chutzpah;-) Thank you both for making this experience of a lifetime happen, Michael & Jill🤗🙏🤗
Wonderful experience I had today here with Julie Wang and Kurt! They helped me get out of my super old Chevrolet Traverse, and now I’m going home with a very sick Mazda CX-5! Definitely going to recommend my peeps and fam to this place, thanks again team for all the help!
Excellent customer service goes above and beyond the call of duty! Yohana allways makes it such a smooth experience from start to finish! Much appreciated! ⛵️ 🌞
Kurt and Julie Wang were awesome. Very professional and first class. I recommend them to everyone. We got the deal done. Juan the Finance Manager was awesome. Worked to get me the best deal. I will come back again.
Yohana is so fabulous and super knowledgeable and all the techs are so good and talented
Johanna was very helpful. Service was prompt and reasonably priced. Johanna was also helpful in securing a positive response from my extended warranty company for an additional issue that had been identified.
Service was quick. There is a limited distance ride service available which helped maximize our wait time.
This is the second time I took the car in this dealership and so far I have no complain with their service. Everyone is nice and helpful. They’re quick too. I drop it off in the morning and I get the car back in the afternoon before closing.
Was very pleasant experience. Everything was super efficient. Thank you.
Karim Darcuiel was a pleasure to work with. He was professional and knowledgeable. He made the experience pleasant which hasn’t been my experience with other dealerships. I wouldn’t hesitate to comeback for our next vehicle.
Frank Moreno and the others in the service department are great ambassadors for the dealership.
Andrew Herrera made my purchase smooth throughout the entire process. I will refer my friends
Elizabeth is an excellent service advisor Thank you very much
Russell Westbrook Maserati is fantastic!! Frank runs an excellent staff. Thx to everyone there!!
Excellent customer service!!!!
I’ve had Johanna twice now as a service advisor. She is incredibly professional, friendly, and knowledgeable. She makes the experience much more pleasant.
Great service
Great experience, I recommended 100% friendly service . Made me feel like family
Friendly and incredible service I can always count on. Danny was especially helpful during my recent visit.
Customer service is always helfuly! Anytime I come in they provide a fair price and up front about everything.
Can’t say enough about Joe DeRobertis. I don’t see as many upstanding, professional all around good guys like Joe out there as much these days. A pleasure to deal with! As well as excellent service with Frank. Truly appreciate for the great experience.
Above and beyond service, just the way it should be! Definitely my go to for all things Fiat500e!
Always great and quick with the service. Always very helpful when I go to the dealer
Great service, very knowledge and Kind Team
I honestly enjoyed my experience. My wife and I were treated wonderfully!
Amazing customer service and very knowledgeable. Ross and his team were so upfront and honest in the entire process.
The service department is always nice and friendly. Getting an appointment is always easy. I have been getting my car serviced here since I bought it new from this dealership.
Great customer service and promptly resolved issue
Very friendly and great customer service. Frank was amazing. Thanks for a quick and pleasant experience.
Service Dept, especially Johanna, is fantastic. Courteous, knowledgable, helpful and professional. Perfect!
Frank in the service department is a true Treasure. He is efficient, kind and definitely a 10.
Frank was very helpful and knowledgeable. He truly cares about his customer and has their best interest
Great customer service!!!! Always kind and efficient♥️
They always take care of me fast when I need them!
The financial manager knew everything about the details of the transaction whereas the sales people did not know as much. But the car was well priced for the year and mileage and best all the other cars on the market
Fast, courteous service. Yohanna was a pleasure to deal with. Pleasant waiting area. I have been bringing my car here for service since I bought it here 11 years ago. It is always a good experience.
I brought my car in to have it diagnosed in regard to an ongoing electrical system problem. The service department manager was kind enough to waive the usual diagnosis fee, since all the system revealed was that a brake light was out. But since this is been an ongoing problem requiring the replacement of many brake lights and now a third central brake light module, this problem needs to be referred back to MOPAR, since an earlier service directive in the VIP record indicates that the vehicle was brought in more than six times for the same complaint and should ...
Thanking Frank for his continued support at Alfa Romeo Service. He is efficient, professional, and prompt.
I was very pleased with our service. Very professional and helpful. Everything we needed was taken care of perfectly!!
Jose and the rest of the staff were very helpful. My truck buying experience was very relaxing without the high pressure sales. I would highly recommend anyone to stop by and look around. Thanks again.
I’m gratefully humbled to the dealer Jonathan, that helped me achieve a goal on not only with an opportunity to get my credit back in order due to the pandemic, but a new Alfa Romeo! Still getting use it but it is a nice car! Thanks!
Frank was great! Very knowledgeable and very helpful. His assistance made all the difference with my experience at Russell Westbrook
Da y has excellent customer service. He explained what my car needed & he did some recommendations. Service was done on time.
Very helpful and professional staff. Danny C. did an outstanding job explaining the options for service and answered all questions.
Best selection of high end barely used cars in LA County. Ask for Karim who is very helpful
David did an excellent job. Very tenacious and professional. Unfortunately, I was not able to follow through on the purchase at this time due to family issues.
Quickest and best Alfa Romeo service appointment I’ve ever had, Danny kept us informed of the process and was great all around.