Best car buying experience I’ve ever had. Joscha was so great to work with and got me into the car of my dreams without any hassle or pressure. Thank you!
Very grateful to have been able to work with Andrew and the lady that helped us with financing. They helped me feel at ease and were easy to trust. My husband and I felt taken care of and informed. Great experience!
I recently purchased a 2018 Jeep Rubicon JL from this dealer. Joscha Maass was the sales representative assisting me and was throughly attentive. When it came down to negotiating price and trading in my old SUV, he was straight forward, honest, and did not play the good cop bad cop game dealers typically do. The Jeep Rubicon JL was priced fairly given the current used car market conditions. In addition, he provided a Due Bill for me, so that I could replace the batteries since the service department was closed on Sundays. For buyers purchasing a Jeep JL (2018 and up), keep in mind that this model has 2 batteries (Main and Auxiliary). If you're looking to purchase a vehicle at this dealer, make sure you talk with Joscha Maass *****
Service is excellent. People are very helpful. Very fast service. Used it before and will use it again
Delivered auto quickly but after many phone calls and emails...45 days later dealer has not presented title to DMV as yet. Hindering my registration . Temporary registration only covers 30 days! They used Wells Fargo Auto for financing. Promising I could regi once car was received BUT WFAuto takes 90 days to process...after DMV processes Title. Scam. Sold and forgotten
Worse experience ever! They made fraud on the contract.They add a lot off unwanted services. I didn’t see all the documents until 2-3 weeks later.
Good service Good service Good service Good service Good service Good service Good service Good service
They up sell you with a detail package with a gps for 3k on top of the listed price. The tires on my used vehicle was work to the point they need to be replaced. Wouldn’t do business with them again.
Jonathon was great to work with. I felt that he was very up front and honest through the whole thing and actually cared to make sure I was leaving happy and satisfied. We went to other dealerships and ended up back here with him because we felt like he was honest and liked his vibe. Great guy!
Very clean and organized. Offered beverages while I waited and where efficient with getting me in and out with the car I wanted.
Very grateful to have been able to work with Andrew and the lady that helped us with financing. They helped me feel at ease and were easy to trust. My husband and I felt taken care of and informed. Great experience!
Patrick in Sales was easy to work and not pushy. Swan in sales is easy-going. Caesar was helpful and responsive. Mark in Finance was relaxed and worked hard to get us a great deal. It’s less than 24-hours after a purchase and responsiveness is challenging. Hoping to hear soon.
Thank you to the entire team at the Russell Westbrook Alfa Romeo Masarati Fiat dealership. Not only do I now have a luxury vehicle with my 2022 Stelvio Veloce, I experienced luxury service from beginning to end. In particular, my Sales Representative, Cesar Aguilar provided outstanding service and is a fine example of someone that knows the car industry well and can guide you through the car purchasing process with ease. This was by far my best experience yet with a car dealership. Thank you kindly to all involved!
Help your to get the best deal and price for the car you want buy.
Worse experience ever! They made fraud on the contract.They add a lot off unwanted services. I didn’t see all the documents until 2-3 weeks later.
Swan Kim and his boss (don't remember his name) were a pleasure to work with. Mainly because unlike the vast majority of salespeople they were clear, direct, and as far as I could discern close to completely transparent. I was especially impressed by the fact that they not only apologized for certain promises that were erroneous but actually took responsibility and made good on those anyway. Overall the process of leasing a car in my case was much faster and less tense than past experiences. Never understand why dealerships and most businesses don't have the foresight to understand that this is the way to build trust and loyalty instead of an adversarial relationship. Maybe most can't help themselves in the capitalist jungle we all live in, but clearly, it doesn't have to be that way for everyone to get most of what they want and also feel good about it.
Nothing against other Alfa Romeo Dealers, but I am totally happy at Russell Westbrook. They had exactly the Giulia I was looking for, at a great price, and I drove it home that afternoon. The Service Department has been equally as good. If I have a question, I just drop in and get an answer. I just had my first service and I was in and out in just over an hour...enjoyed looking at car magazines in their service waiting room...and the car is running flawlessly. I've owned several Alfas in the last 40 years, and the Giulia is the best of all of them...and Russell Westbrook is a great dealer for the brand. Thanks to everyone.
Great service. Frank was super helpful. They fixed the issue and was responsive. Thank you
Very nice people and good service , im very happy with my purchase fiat abarth 2019
Patrick in Sales was easy to work and not pushy. Swan in sales is easy-going. Caesar was helpful and responsive. Mark in Finance was relaxed and worked hard to get us a great deal. It’s less than 24-hours after a purchase and responsiveness is challenging. Hoping to hear soon.
Sold me a fake raptor I went too does they said it’s just an f150
Fair pricing and non-antagonistic negotiations. Vehicle did not have mileage as advertised and came to amicable settlement.
The best sales and finance team you could hope for. I would recommend RW Alpha to anybody.
I came with flat tire right before shop closing during heavy rain. Guys stayed after working hours and replaced the tire. Can’t ask for anything else!
Very grateful to have been able to work with Andrew and the lady that helped us with financing. They helped me feel at ease and were easy to trust. My husband and I felt taken care of and informed. Great experience!
Very helpful for my 1st online purchase Andrew and Patrick were super nice and easy to work with
They are the best you guys should come here to get any car asap!!!! Ask for Andrew
I bought a Fiat 500x used and was missing the carpets. The sales "Andrew Herrera" Before I sign and pay for the car the sales said they will send me the replacement one, as they put on the sales "DUE BILL". So I expected the dealer will ship it to me, as soon as parts departments get it. After about one week, I called the dealer transfer from the sales department, services department, parts departments, then back to sales, and finally, financial departments, find out sales did not submit the "DUE BILL" they will correct it right away. Now is about 2 weeks, I call yesterday, the same thing again call get forward to different departments. Still, the "DUE BILL" is not submitted. Can't find the sales, and they said they will call me and let me know today. Cross my fingers. So my advice is don't pay in full if you have a "DUE BILL", just ask them to take off the cost of the "DUE BILL". Or just don't sign it at all. As soon as you sign and pay sales never follow up.
Great service by vahag zhamokochyan and the wonderful team from management. Very few dealerships can build a trust and relationship like this guys have with me an my family. Also, Maria was great giving the extra service we needed for our last visit, she went an extra mile for us, and that shows a lot, I thankful for her service and her service team!
Very organized and very nice staff. They greeted me in my car and made it easy to get serviced. Very quick and reliable.
The people are very nice and the process was easy and fast.Im currently having some issues with the car and they were quick to respond with a solution.
Absolutely fantastic service from top to bottom :) We were taken care of in sales by Richard Notice who could not have been more professional and patient and kind - we have used your service department for the past several years and always always always taken care of fast and with utmost respect - thank you for everything!!!
Richard at dealership was very helpful. Worked with me the whole process since I was coming from Northern Calif to see a car.
Richard was on top of the entire transaction and very helpful. Paperwork was very quick and easy as well.
They were helpful and I like my car. However, what I didn't like is that they are automatically adding things to every car they sell in order to make more money, but aren't asking people if they want these things and that's not ethical. They lladded LoJack, detailing once a year for three years, and nitrogen on my tires. The only thing they agreed to remove when I was at the dealership was the detailing. All of these things are expensive and not something I needed. I sent an email the next day, early Sunday morning,letting them go I didn't need the add ons and wanted them removed). The manager called me on Sunday evening and agreed to remove the add ons. They need to change their practices
everybody was fantastic. this was a very well run place. i would recomend this facility to anybody. thank you guys so much for all your help.
Very helpful, very knowledgeable, and very fast. Great service and great service center. Highly recommended!
Best car buying experience I’ve ever had. Joscha was so great to work with and got me into the car of my dreams without any hassle or pressure. Thank you!
From the beginning of the search to the end of the leasing process, Joscha was very helpful and accommodating to meeting my needs and expectations. He and Jackie (Finance) made the leasing process run quickly and efficiently.
Everyone at this dealership was so friendly and helpful. They all were very patient with me, answered all my questions, and were all very professional. I would highly recommend anyone to go to this dealership if they are thinking of buying an alpha Romeo, Maserati, or a Fiat.
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(818) 926-4810
Call Now5711 Van Nuys Blvd • Van Nuys, CA 91401
Get DirectionsOpen Today! Sales: 9am-9pm
Open Today! Service: 7:30am-6pm
