My salesman, Ryan Pope, was responsive and well- informed; Fin.Mgr. Daniel Aceveda was hard to reach, and slow to respond - He was very upset when I kept the “customer copies” of my documents, tho ‘ he’d never responded to my inquiries to clarify whether I should keep them or return them; also , my wiring instructions from him omitted the name of the account holder and my bank wouldn’t process the transfer without this, necessitating a delay while I found someone to resolve this (Mr. Aceveda was again not available!). Also, I received no info as to when to expect my title and the AZ Motor Vehicle Dep’t has yet to receive any info to allow them to issue me a temporary registration/permit! I have been unable to drive my new car for a week!( My understanding is that the dealer typically sends them the necessary info to issue this immediately after the sale). I spent another two hours yesterday getting them to issue this temp. Permit is alternate means .... in all my car purchases over the years, I have never experienced this type of dealer response.
Thank you and hope it won’t be the last car Much respect it was pleasure working with you and the guys at the service might as well acted professionally
The transaction has been smooth, fast and energy efficient, just like the Stelvio. Brandon did a bang up job informing me of details and answering all of my questions clearly.
The services person who I was assigned to was super amazing. Stayed in contact set the expectation and more important met the expectation ... thanks for the amazing experience .....regarding the fiancé and sales dept. the options that where sold to me when I purchased my vehicle where not exactly as explained otherwise I would not have purchased them
Jonathan and Brandon made me feel very comfortable in both of my visits to the dealership. Jonathan totally sold me on the Giulia and when I returned, after test-driving, Brandon made sure I got the best price and a deal I was happy about. Daniel made the finance process as painless as possible. Thank you all, I love my new car :)
Hiphop on the showroom sound system was way too loud ... otherwise this was an excellent consumer experience. I'll be recommending this dealership to friends.
Wonderful dealership. Everyone is very friendly. Cesar was straightforward and fought for the price we wanted. Paul got us all the possible discounts on maintenance and warranty. Will highly recommend.
I want to thank Mr. Swan Kim for being such a true professional. Very knowledgeable, courteous, and polite. This is our 2nd Alfa and we are looking for a long relationship. I also want to commend Paul from financing who made the process very easy and quick, Thank you team Alfa! Leor and Roy Ziv
Good overall service. Everyone was friendly. One issue was car was not quite ready when we got there. Also did not have gas after we were told it would Be full.
As pleasant of an experience that one can have purchasing an automobile. Ryan in sales was accomodating and made sure my priorities in the vehicle I bought were addressed.
My salesman, Ryan Pope, was responsive and well- informed; Fin.Mgr. Daniel Aceveda was hard to reach, and slow to respond - He was very upset when I kept the “customer copies” of my documents, tho ‘ he’d never responded to my inquiries to clarify whether I should keep them or return them; also , my wiring instructions from him omitted the name of the account holder and my bank wouldn’t process the transfer without this, necessitating a delay while I found someone to resolve this (Mr. Aceveda was again not available!). Also, I received no info as to when to expect my title and the AZ Motor Vehicle Dep’t has yet to receive any info to allow them to issue me a temporary registration/permit! I have been unable to drive my new car for a week!( My understanding is that the dealer typically sends them the necessary info to issue this immediately after the sale). I spent another two hours yesterday getting them to issue this temp. Permit is alternate means .... in all my car purchases over the years, I have never experienced this type of dealer response.
A service business is always good when there is nothing to complain about. That was my experience. Everything was done as promised and on time. No issues and nothing to complain about.
Bought this cadillac with a broken front windshield. Damage paint. Check ingine light plus it was listed for 58k Ended buying it for 59k Plu
Great sales process, easy transaction, no pressure sales tactics, fair pricing and easy financial process. All options were explained. Car was picked from option list I gave the salesperson
Online deal with Patrick Lundy and Luis Valdez, and they delivered to my house a beautiful Alfa Stelvio, 4 wd. Best experience in getting a new vehicle ever.
Im happy with the car. Its what i wanted. The sales individual did a great job going over the features. Great job. Keep it up.
Great service and great prices. This is the 2nd car we get from Daniel. He is amazing and very pleasant to work with. I would definitely use them again in the fiture.
Luis and the rest of the Alfa Romeo team were very professional and attentive. The car prior to this was Alfa Romeo Stelvio and we were so satisfied. Glad we came back to the same dealer. Thank you for keeping the returning customers happy and satisfied. Will definitely recommend our friends and family.
Bought this cadillac with a broken front windshield. Damage paint. Check ingine light plus it was listed for 58k Ended buying it for 59k Plu
#1 Terrible , unsatisfactory customer service ! I called to return my 2017 fiat my lease was up from the previous dealership ,which I miss ,they were more attentive ,wow things changed for the worse (miss Brooke in finance) I wanted to lease another Spyder but the sales man I spoke with didn't make any effort to get me a deal or even try ! so I called back a couple minutes later asked to speak to a manager , Jerry answered and he help me and was very motivated to get it done.He brought the car and paperwork to me and was very nice. #2 I got less value on this new lease ,it didn't come with navigation as my last fiat did but costs more ,48 months instead of 36 months as on my last lease and they had several Classica's on the lot ,but brought me the one with bumper scratches and a small paint chip by door handle. I expect a new car the that is flawless when I lease a new car. Still waiting for Evelyn from finance to return my call and as I left several messages to call me back or any one else in finance as I have called several times, however no one ever returns my calls to give me a fix it due bill for the scratches on the bumper and door and its impossible to speak to a manager ,only salesmen who are not very savey answer the phone and they are not helpful . I walked in after work and insisted , so Daniel in finance yesterday evening said he would take care of it and today the paperwork would be ready for me ,however Daniel was off today and nobody would come to the phone ,I never got to speak to Paul or Pat today or anyone in finance and every time I called the salesman who answered said they were with a customer..... I guess only new customers ready to sign are more important than 3 day old customers .? #3 Covid protocols and safety guidelines are not well followed . It felt unsafe as several of the salesmen had their masks below their noses and one guy walked into the office where I was sitting and had his mask off hanging on his ear, very unprofessional . bottom line; #4 I'm furious with the lack of customer service, I have bought two fiats from the previous dealership there and leased my last Spyder this is my 4th car and I will not recommend your dealership. The experience was a zero . and I still have to deal with you to get the scraches fixed and the service plan adjusted so I can just pay it up front separate , I still have to come back to the dealership to get it taken care of .... and one more thing, I had to go online to the DMV to to have them release the liability .its been a lot of work with Westbrook ,last dealership took care of everything!! so easy, but not here. #5 poor management, no customer appreciation here , at this point I'm exhausted .. I put 5k down ,didn't hagle or make it difficult and I wanted to lease /buy a car on your month end , I was an easy customer , all I deserved was a fair deal and a new car with no scratches and safe customer service with out the run around and a return phone call from a manger to take care of me. I didn't get that and I won't ever lease again from Westbrook .
The transaction has been smooth, fast and energy efficient, just like the Stelvio. Brandon did a bang up job informing me of details and answering all of my questions clearly.
Jonathan and Brandon made me feel very comfortable in both of my visits to the dealership. Jonathan totally sold me on the Giulia and when I returned, after test-driving, Brandon made sure I got the best price and a deal I was happy about. Daniel made the finance process as painless as possible. Thank you all, I love my new car :)
I had an excellent experience with my recent lease of an AF Giulia. It was very fast and convenient. Very little haggling necessary and they delivered the car to me at my home. I definitely recommend them highly.
I can’t believe the hidden fees weren’t brought up in the financing department. I think I could’ve gotten a better deal. Found out I was robbed an extra $8000. These guys just want your money. I am also upset about how Vaha drove my car as a loaner car while his was getting fixed. I ended up buying financing the 2015 Audi A6, but wow, was I robbed. So ya, no thanks and Definitely not coming back for any other future purchases.
Brandon provides excellent customer service. I would not have bought the vehicle if it weren’t for him. He is honest , passionate about his work and an asset to the dealership.
Jonathan, Cesar and Sam were very respectful, kind and professional. Did a great job and stayed till 1am helping us leave in my dream truck. :)
Jonathan and Brandon made me feel very comfortable in both of my visits to the dealership. Jonathan totally sold me on the Giulia and when I returned, after test-driving, Brandon made sure I got the best price and a deal I was happy about. Daniel made the finance process as painless as possible. Thank you all, I love my new car :)
Hiphop on the showroom sound system was way too loud ... otherwise this was an excellent consumer experience. I'll be recommending this dealership to friends.
I can’t believe the hidden fees weren’t brought up in the financing department. I think I could’ve gotten a better deal. Found out I was robbed an extra $8000. These guys just want your money. I am also upset about how Vaha drove my car as a loaner car while his was getting fixed. I ended up buying financing the 2015 Audi A6, but wow, was I robbed. So ya, no thanks and Definitely not coming back for any other future purchases.
They have a Professional team with awesome personalities. I would Highly recommend this establishment for your next car purchase. They have awesome service packages as well
Jonathan, Cesar and Sam were very respectful, kind and professional. Did a great job and stayed till 1am helping us leave in my dream truck. :)
It was my first time visit to the dealership and from the beginning to the end I had very good experience. All employees were very friendly, helpful and polite. Special thanks to all.
Wonderful dealership. Everyone is very friendly. Cesar was straightforward and fought for the price we wanted. Paul got us all the possible discounts on maintenance and warranty. Will highly recommend.
I never before wrote a review, but wanted to share the great experience I recently had. I recently leased an Alfa Romeo from Russell Westbrook, it was the easiest and fastest lease I had ever done. Ceasar was very pro and took great care of us, he got us the terms and payments we wanted. He stayed with us until we were ready to leave with our new car. Ceasar is the person I will go to for all my future leases and or purchases
Loved my experience, I’d definitely recommended them to all who’s looking for quality and an efficient service ! Such a professional and welcoming atmosphere ! Thanks again Cesar!
Could not have received more hospitable open, and direct treatment than we received at Russell Westbrook Alfa Romeo. From Sales to Floor Manager to Finance, each employee was delightful to work with.
Was definitely the most friendly and welcoming environment I've ever seen out of a dealership. Allen Khalil in specific was such a great help and did an amazing job getting me a good deal. The Finance Dept. was super helpful and concise when it came to paperwork for the car. I am definitely recommending this dealership to anyone I talk to.
Very Nice and comfortable dealership and very friendly staff. This is my 3rd car from this dealership everyone very attentive and professional. Over all 5 star
Great team to work with! Very happy with my experience, everyone was very helpful and professional. Definitely will have a repeat customer. Thanks so much!
Ali and Daniel were thorough and made the process easy. Not the stereotypical process for buying a used car. Dealership took very good care of the car. Detailed it and fixed chip in windshield.
Best dealer ship in LA county and I mean that ! My sales rep was able to get what I wanted for the price I wanted ! Kept he’s word ! And got my dream car !
Great service and accommodation from Swan Kim! He made the entire experience smooth, easy and appreciate him understanding about the situation during Covid-19. Will recommend!
I want to thank Mr. Swan Kim for being such a true professional. Very knowledgeable, courteous, and polite. This is our 2nd Alfa and we are looking for a long relationship. I also want to commend Paul from financing who made the process very easy and quick, Thank you team Alfa! Leor and Roy Ziv
Great sales process, easy transaction, no pressure sales tactics, fair pricing and easy financial process. All options were explained. Car was picked from option list I gave the salesperson
I worked with Swan Kim He was very knowledgeable and he helped a lot. He reviewed every detail and had the car ready to test drive when I got there .
It was my first time visit to the dealership and from the beginning to the end I had very good experience. All employees were very friendly, helpful and polite. Special thanks to all.
I can’t believe the hidden fees weren’t brought up in the financing department. I think I could’ve gotten a better deal. Found out I was robbed an extra $8000. These guys just want your money. I am also upset about how Vaha drove my car as a loaner car while his was getting fixed. I ended up buying financing the 2015 Audi A6, but wow, was I robbed. So ya, no thanks and Definitely not coming back for any other future purchases.
We were in dealership late afternoon. Place was clean and bright. Mr Vahag Zhamkochyan met us at the door very friendly, walked us by dealership, informed us about the vehicle, helped with test drive. Mr Paul Michael at finance department explained about processing and documents. Very educated and knowledgeable person. Perfect help and service from all employees. Thank you very much.
I'm sorry but I did not get good service from Vahag. A salesperson must pay attention to the clients needs. Buying a car, should not be an unpleasant experience.
Had a great service- excellent customer service skills left dealer with a smile - keep up the great work I’ll be buying more cars in the future from this dealer. Thank you.
Was dressed very well, you would never expect him to be a sales person, extremely professional, respectful, polite and was always willing to go above and beyond truly a very fortunate company to have an employee like him.
Carlos, Dan, Mel and Evelyn were SO helpful!! I was treated with top quality service. Reasonable numbers. Very well taken care of and didn’t feel like I waited too long or was at all being taken advantage of. Carlos result went above and beyond in making sure I got the exact car I wanted and felt comfortable in all the aspects of it before driving off. Evelyn was so helpful in explaining all financing and making sure I didn’t ever feel like they were hiding stuff from me. I truly enjoyed my visit and I am SO happy with my car and deal! Will he recommending them to everyone!
Danny and everyone in the service department was way more then I ever expected . Seriously amazing service you guys really are number 1 . I have to stress that Danny is someone that is an asset to your dealership. Thank you
It was one of the most great experiences I had in purchasing a car. The salesman Mel F. Was very professional, knowledgeable and most of all very friendly. Moreover he provided me with excellent service. Will definitely refer him friends and colleagues if need be!
Was very impressed with sales and their willingness to work with me in buying my 1st car. Thankfull for them coming to my house so my grandfather could co-sign on my loan. Overall great experience purchasing a car!!!
it was a pleasure to buy my alfa Romeo, Andrew was very professional and I never fill pressure to buy the car and that was one of the different from other car dealers, I really like my car Thank you guys I will recommend you guy with my friends.
As a first time customer I wasn't sure of what to expect. While I was looking at some of the vehicles on the lot I was greeted by Andrew Herrera. Andrew did not hesitate to explain my options and choices. Once I made my decision the transaction went very smoothly. Rather than wait for the vehicle to be serviced I decided to take possession of it the following day. Even though it was Andrew's day off he came in to make sure the delivery went well.
Good experience, no complaints so far. Straight forward process. Mr. Andrew Herrera was very knowledgeable about the cars and really made the sale. Good work.
Very typical, in the worst sense, dealership. They cheated by adding on features we did not want. These, "Add-ons" were $3500 BEFORE tax. We did not want the add on's but they refused to take them off the car. We were later told that this was a relatively new gimmick at the dealership and that this caused repeated and significant animus with customers. The extent of the add on's were not revealed until I was writing the check for the down payment 8 hours later!! They then attempted to insist that I pay for an extended warranty that I did not want in exchange for the add on's. I would NEVER recommend this dealership.
Everything from start to finish was fine. Prices are a little high but understandable. Andrew was great and customer service was good. No real complaints.
Jerry was great! Very helpful, friendly,and worked with me for more than a month untill he found me a great deal on the Giulia.
I can’t believe the hidden fees weren’t brought up in the financing department. I think I could’ve gotten a better deal. Found out I was robbed an extra $8000. These guys just want your money. I am also upset about how Vaha drove my car as a loaner car while his was getting fixed. I ended up buying financing the 2015 Audi A6, but wow, was I robbed. So ya, no thanks and Definitely not coming back for any other future purchases.
I worked with Jerry Keioglian Jerry really helped me out on deciding which Giulia fit best for me with my specific needs. He answered all of my questions very professionally. I can finally say I had a great experience purchasing vehicle and would love to thank Jerry for that!
#1 Terrible , unsatisfactory customer service ! I called to return my 2017 fiat my lease was up from the previous dealership ,which I miss ,they were more attentive ,wow things changed for the worse (miss Brooke in finance) I wanted to lease another Spyder but the sales man I spoke with didn't make any effort to get me a deal or even try ! so I called back a couple minutes later asked to speak to a manager , Jerry answered and he help me and was very motivated to get it done.He brought the car and paperwork to me and was very nice. #2 I got less value on this new lease ,it didn't come with navigation as my last fiat did but costs more ,48 months instead of 36 months as on my last lease and they had several Classica's on the lot ,but brought me the one with bumper scratches and a small paint chip by door handle. I expect a new car the that is flawless when I lease a new car. Still waiting for Evelyn from finance to return my call and as I left several messages to call me back or any one else in finance as I have called several times, however no one ever returns my calls to give me a fix it due bill for the scratches on the bumper and door and its impossible to speak to a manager ,only salesmen who are not very savey answer the phone and they are not helpful . I walked in after work and insisted , so Daniel in finance yesterday evening said he would take care of it and today the paperwork would be ready for me ,however Daniel was off today and nobody would come to the phone ,I never got to speak to Paul or Pat today or anyone in finance and every time I called the salesman who answered said they were with a customer..... I guess only new customers ready to sign are more important than 3 day old customers .? #3 Covid protocols and safety guidelines are not well followed . It felt unsafe as several of the salesmen had their masks below their noses and one guy walked into the office where I was sitting and had his mask off hanging on his ear, very unprofessional . bottom line; #4 I'm furious with the lack of customer service, I have bought two fiats from the previous dealership there and leased my last Spyder this is my 4th car and I will not recommend your dealership. The experience was a zero . and I still have to deal with you to get the scraches fixed and the service plan adjusted so I can just pay it up front separate , I still have to come back to the dealership to get it taken care of .... and one more thing, I had to go online to the DMV to to have them release the liability .its been a lot of work with Westbrook ,last dealership took care of everything!! so easy, but not here. #5 poor management, no customer appreciation here , at this point I'm exhausted .. I put 5k down ,didn't hagle or make it difficult and I wanted to lease /buy a car on your month end , I was an easy customer , all I deserved was a fair deal and a new car with no scratches and safe customer service with out the run around and a return phone call from a manger to take care of me. I didn't get that and I won't ever lease again from Westbrook .
I bought my Maserati yesterday from Russell Westbrook dealers ship Jerry is professional Stan matu is really help me get evey details financial department to if you’re to Maserati is place to go
Bought this cadillac with a broken front windshield. Damage paint. Check ingine light plus it was listed for 58k Ended buying it for 59k Plu
First Class Service.... Friendly,honest, and straight forward .They gave me the price that i offered with no hassles .Michael was very professional and courtesy. Thank you
BEST CAR BUYING EXPERIENCE EVER!!! The whole team did such a great job. Very honest from start to finish. I called and set up an appointment with Alondra for the weekend. I came in and knew what I wanted and they delivered. I wish I needed to buy more cars! This is the place to do business if you want a no nonsense car deal from people who take their jobs and customer service seriously
Michael Earl really helped me! He was nice patient honest and knowledgeable! I love the fact he wasn’t pushy and forceful like other salesman he was honest and patient!
Lane was very patient and respectful. I enjoyed my time in the dealership and finding a payment I was both happy and comfortable with. Lane is the BEST!
My salesman, Ryan Pope, was responsive and well- informed; Fin.Mgr. Daniel Aceveda was hard to reach, and slow to respond - He was very upset when I kept the “customer copies” of my documents, tho ‘ he’d never responded to my inquiries to clarify whether I should keep them or return them; also , my wiring instructions from him omitted the name of the account holder and my bank wouldn’t process the transfer without this, necessitating a delay while I found someone to resolve this (Mr. Aceveda was again not available!). Also, I received no info as to when to expect my title and the AZ Motor Vehicle Dep’t has yet to receive any info to allow them to issue me a temporary registration/permit! I have been unable to drive my new car for a week!( My understanding is that the dealer typically sends them the necessary info to issue this immediately after the sale). I spent another two hours yesterday getting them to issue this temp. Permit is alternate means .... in all my car purchases over the years, I have never experienced this type of dealer response.
Ryan was very helpful and knowledgeable. Helped me select the right product and get a really great deal on my New Stelvio. I would definitely recommend him to anyone looking for a new Alfa Romeo.
Awesome experience! Ryan and Danny were so nice and made my purchase experience quick and easy. I am now enjoying my dream car! Check out this dealership, you won’t be disappointed.
Paul & Ryan were extremely helpful w/ helping me pick the perfect car for me & my family! Great timing, & were very attentive to my needs, even got my car payment lowered.
Caesar was incredible he took the time over the Span of a week to really helped me find what I wanted. He also gave me the best deal possible!
Staff members were friendly, professional, and thorough. A variety of colors and options to choose from! Also, delivered the car to me at my home!
Very great customer service, Aalia Rasool was great and worked hard for me to get approved. Thanks for the smooth purchase. Will be back to purchase my next car.
I got the car and the deal I was looking for. I’m so happy with my new car. Thanks Aalia for all your help :)
Absolutely the worst experience I have ever had. Most unprofessional group of people. Will never do busy with this company again. And please fire your finance person Daniel !! Rude and a liar
Aalia was great! Very professional and friendly! First car buying experience was amazing thanks to her! We got to drive the car before purchasing and she was very patient through the process! I’m definitely returning for my next car here
Great team at this location, great experience and have already recommended this location to a few friends :)thank you guys for selling me my beautiful truck .!
Rayan was great to work with, did a fantastic job throughout the remote transaction, bought car over the phone while in Seattle, car was ready for delivery within a very tight window Of availability
Good job!!! Thank you very much!!!!! Knowledgeable finance department! Knowledgeable sales department! Knowledgeable employees ! Good dealership ! Will recommend them to our friends! Your help is very appreciated !
Lane was very patient and respectful. I enjoyed my time in the dealership and finding a payment I was both happy and comfortable with. Lane is the BEST!
Thank you and hope it won’t be the last car Much respect it was pleasure working with you and the guys at the service might as well acted professionally
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(818) 926-4810
Call Now5711 Van Nuys Blvd • Van Nuys, CA 91401
Get DirectionsOpen Today! Sales: 9am-9pm
Service: Closed
